Recoverable opportunity
Find high-intent calls with no next step, missing estimates, broken follow-up, unresolved concerns, or service recovery potential.
CallSense by Vantedges
Know which calls made you money, which cost you money, and why.
CallSense analyzes customer conversations at scale to identify buying intent, missed opportunities, follow-up failures, customer experience issues, and coaching opportunities while there is still time to act.
Conversation intelligence built for actionMove beyond recordings, transcripts, and summaries.
Live Recovery QueuePrioritize situations that can still be recovered.
Opportunity signalsIntent, objections, estimates, and missing next steps.
Customer experienceSentiment, service issues, and churn risk.
Coaching intelligencePatterns managers can use in real conversations.
What CallSense sees
From conversation to revenue action.
Performance patterns
See conversion signals, objection handling, empathy, process adherence, and coaching moments across teams and locations.
Management priority
Turn analysis into queues, alerts, trends, and clear actions instead of leaving managers to sample recordings at random.
Manager operating view
Daily recovery intelligence, not another call log.
The live view brings urgent follow-up, high-value opportunities, customer sentiment, coaching alerts, and team performance into one prioritized workspace.
Stronger together
Conversation intelligence becomes organizational intelligence.
Atlas grounds the conversation in company context. FieldSense follows what happened after the call. PeopleSense helps explain how to coach the individual behind performance.
CallSense seesIntent, language, objections, sentiment, and follow-up.
Atlas connectsCustomer history, workflow, terminology, policy, and context.
Vantedges recommendsRecovery, management action, coaching, and process improvement.
Built for customer-facing teams at scale.
Sales & service
Understand buying intent, service issues, and follow-through.
Contact centers
See patterns across high conversation volume.
Multi-location
Compare departments, teams, locations, and trends.
Managers & coaches
Coach from observed behavior instead of assumptions.
CallSense in practice
See what the platform found in real customer call data.
6,063 calls revealed 840 at-risk leads
A month of multi-department analysis showed where high-value demand was being captured and where it remained recoverable.
Read the case study →250 calls surfaced 68 recoverable leads
Department-level analysis isolated the store's biggest leak point and gave managers same-week coaching detail.
Read the case study →